cd33bd Privacy Policy

Introduction and Scope

cd33bd ("we", "our") is a trusted online casino and cricket betting platform in Bangladesh. This privacy policy explains what information we collect about you when you use our website cd33bd.cam, register, or use any of our services, how we use that information, and what steps we take to protect your privacy.

By using this platform, you will be considered to have accepted the terms of this privacy policy. We never collect your information carelessly or without reason, and we do not sell it to third parties without your consent.

This policy supplements our Terms and Conditions. We recommend reading both documents together.

Information We Collect

We collect the following types of information:

2.1 Registration and Identity Information

• Your full name and username
• Date of birth (for age verification)
• Email address
• Mobile phone number
• Password (stored in encrypted form — never readable in plain text)

2.2 Identity Verification Documents (KYC)

• Copy of National Identity Card (NID) or passport
• Proof of address document (if required)
• Information to verify ownership of payment method

2.3 Financial Information

• bKash, Nagad, Rocket, or Upay account number (for deposits and withdrawals)
• Bank account information (where applicable)
• Transaction history and amounts

2.4 Technical and Usage Information

• IP address and device type
• Browser and operating system information
• Site access times and session details
• Log of which games were played and for how long
• Cookie and tracking data (details in Section 8)

Purpose of Data Collection

We use your information for the following legitimate purposes:

• Account management: For registration, login, and account security.
• Age and identity verification: To confirm that only users aged 21 or above are using the platform.
• Financial transaction processing: To complete deposit and withdrawal requests.
• Customer support: To resolve your issues via live chat or email.
• Responsible gambling policy enforcement: To identify unusual playing patterns and ensure responsible gaming limits are maintained.
• Fraud and money laundering prevention: To detect and prevent fraudulent activity.
• Platform improvement: For statistical analysis to improve the user experience.
• Promotional communications: To send information about bonuses and offers, subject to your consent.

We do not use your information beyond the purposes stated above. If we need to use your information for any new purpose, we will notify you in advance.

Data Storage and Security

cd33bd applies industry-standard security measures to keep your personal and financial information safe.

4.1 Technical Security

• SSL (Secure Socket Layer) encryption — all data transmissions are encrypted.
• Passwords stored using bcrypt hashing — even our staff cannot view your password.
• Firewall and intrusion detection systems are active.
• Sensitive information stored in separate, secured databases.

4.2 Organisational Security

• Only authorised staff have access to your information.
• All staff are trained on privacy matters.
• Regular security audits are conducted.

4.3 Data Retention

We retain your information while your account is active. Even after an account is closed, certain information may be kept for a period defined by law due to financial audit requirements and legal obligations.

Sharing Information with Third Parties

We never sell your personal information. Only necessary information may be shared in the following limited circumstances:

5.1 Service Provider Partners

For payment processing, necessary transaction information is shared with payment gateways such as bKash, Nagad, Rocket, and Upay. These partners are governed by their own privacy policies.

5.2 Game Providers

Game logs and results-related information may be shared with game providers such as Pragmatic Play, Evolution Gaming, PG Soft, JILI, and Spribe — solely to ensure fair play and for technical support purposes.

5.3 Legal Obligations

If there is a court order, a directive from a regulatory authority, or a lawful request from a law enforcement agency, we are legally obligated to provide the relevant information.

5.4 Business Transfer

If our business is merged or transferred in the future, your information may be transferred to the new owner. In such a case, we will notify you in advance by email.

Your Rights

You have the following rights regarding your personal information:

• Access: The right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your information in certain circumstances.
• Right to Object to Processing: The right to object to the use of your information for specific purposes.
• Right to Portability: The right to request your information in a structured format.
• Right to Withdraw Consent: The right to opt out of marketing communications at any time.

To exercise any of the above rights, contact our support team via live chat or send an email to [email protected]. We will aim to respond within 30 days of receiving your request.

Protection of Minors

cd33bd strictly prohibits registration by anyone under the age of 21. We apply an age verification process, and if any account holder is found to be under 21, their account will be closed immediately and any applicable balance will be handled in accordance with legal rules.

We do not knowingly collect any information from minors. If you become aware that a minor is using our platform, please inform our support team.

Cookie Policy

Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve the functionality of the site.

8.1 Cookies We Use

• Essential cookies: To maintain login sessions and ensure the core functionality of the site.
• Functional cookies: To remember your preferences (such as language and bet amounts).
• Analytical cookies: To analyse site usage and improve services.

8.2 Cookie Controls

Cookies can be blocked or deleted from your browser settings. However, disabling essential cookies may cause some parts of the site to not work properly.

International Data Transfers

Our servers may be located in various countries. Even if your information is transferred internationally, we ensure that such transfers are secure and carried out with appropriate safeguards in place. Third parties under service agreements with us are also contractually required to maintain the same standard of data protection.

Policy Changes

We reserve the right to change this privacy policy at any time. For significant changes, we will:

• Note the update date at the top of this page.
• Notify registered users by email.
• Display a public notice on the site.

Continued use of the platform after changes will be considered acceptance of the new policy.

Contact and Complaint Resolution

If you have any questions, concerns, or complaints about this privacy policy, please contact us:

• Live Chat: Bengali support available 24/7.
• Email: [email protected]

We take all privacy-related requests seriously and are committed to responding as quickly as possible.

For more details, visit our FAQ page, where answers to common privacy-related questions are available.